Refund Policy

Effective Date: 24 December 2025

This Refund Policy applies to purchases made on easycards.in and all sub-domains.

1. Strict No-Refund Principle (With One Narrow Exception)

EasyCards follows a strict refund approach:

• If the Service has been used and is working error-free, no refund will be provided.
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• Refund requests are considered only within 7 days of purchase and only if the Service was not used, or there is a verified technical defect that prevents usage and we are unable to resolve it within a reasonable time.
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2. What “Used” Means (Very Important)

For the purpose of refunds, the Service is considered “used” if any of the following occurs (including once):

• A successful scan/OCR of a visiting card
• Any export/download (including CSV, VCF, QR, PDF or similar outputs)
• Publishing/hosting a digital business card page (on our domain or a custom domain)
• Generating or using a QR code or NFC sharing link/tag for a card
• Enabling or configuring a custom domain
• Consuming credits or activating paid features

If any of the above has occurred and the Service worked error-free, no refund will be issued.

3. Refund Rules by Purchase Type

3.1 One-Time Purchases

Refunds may be approved only if:

• requested within 7 days of purchase, and
• the Service was not used (as defined above), and
• there is no meaningful consumption beyond minimal account access.

3.2 Subscriptions (Monthly/Yearly)

Subscriptions are strictly non-refundable, including renewals.

You may cancel to stop future renewals, but previously paid amounts are not refundable.

3.3 Credits

Credits are non-refundable once purchased, except in case of duplicate payment or proven transaction processing error.

4. How to Request a Refund (If Eligible)

Email: [email protected]

Include:

• Registered email/phone
• Order ID / transaction reference
• Reason for request
• Screenshots (if technical issue)

5. Processing Time

If approved (rare, but possible within the rules above):

• Refunds are typically processed within 5–10 business days, depending on the payment provider/bank.

6. Chargebacks

If you raise a chargeback without contacting us first, we may suspend the account during investigation to prevent misuse. If there’s a genuine issue, contacting support is usually faster than letting the banking system crawl.

7. Contact

Email: [email protected]

WhatsApp Support: +91 9892222881

Hours: Mon–Sat, 11:00 AM – 5:00 PM (IST)